Inhouse-Support Inc. values your privacy and is committed to protecting your personal information in compliance with PIPEDA and other applicable Canadian laws. This policy explains how we collect, use, disclose, and safeguard information when you use this website or interact with our services, including SMS communications.
Information we collect
- Personal information, such as your name, email address, phone number, and other details you provide through forms or SMS opt-ins.
- Technical information, such as IP address, browser type, device information, and usage data collected through cookies and analytics tools.
- SMS data, including your mobile number and information you provide through SMS responses.
How we use information
- Provide and improve our services.
- Respond to inquiries and support requests.
- Send transactional updates and SMS alerts with your consent.
- Send marketing communications only with express consent under CASL.
- Comply with legal obligations.
Consent
We obtain consent before collecting, using, or disclosing personal information, except where permitted or required by law.
By opting in to SMS communications, you agree to receive messages from Inhouse-Support Inc. You can withdraw consent at any time by replying STOP or by contacting us.
Limiting use, disclosure, and retention
We do not sell or rent personal information. We may share information only with trusted service providers who assist in delivering services, or where required by law or necessary to protect legal rights.
We retain personal information only as long as necessary for the purposes identified in this policy.
Safeguards and your rights
We use appropriate technical and organizational safeguards to protect personal information against unauthorized access, disclosure, or misuse.
Under PIPEDA, you may request access to or correction of your personal information, or withdraw consent where applicable.
Breach notification, cookies, and updates
If a data breach poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
This website uses cookies and similar technologies to improve the experience and analyze traffic. You can manage cookie preferences in your browser settings.
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
Contact
For questions or concerns about this policy or our privacy practices, contact Inhouse-Support Inc. at info@inhouse-support.com or 1-888-668-4474. Our address is 1492A Star Top Road, Ottawa, Ontario K1B 3W6.