Privacy Policy

Privacy Policy
Effective Date: November 21, 2025

  1. Introduction
    InHouse Support Inc. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website (inhouse-support.com) or interact with our services, including SMS communications.

  2. Information We Collect
    We may collect:

  • Personal Information: Name, email address, phone number, and other details you provide through forms or SMS opt-ins.

  • Technical Information: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

  • SMS Data: Your mobile number and any information you provide via SMS responses.

  1. Purpose of Collection
    We collect and use your information to:

  • Provide and improve our services

  • Respond to inquiries and support requests

  • Send transactional updates and SMS alerts (with your consent)

  • Send marketing communications (only with express consent under CASL)

  • Comply with legal obligations

  1. Consent
    We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

  • SMS Consent: By opting in, you agree to receive SMS messages. You can withdraw consent anytime by replying “STOP” or contacting us.

  • Website Consent: By using our site, you consent to our use of cookies and data collection as described in this policy.

  1. Limiting Use, Disclosure, and Retention
    We do not sell or rent your personal information. We may share data only:

  • With trusted service providers who assist in delivering our services

  • As required by law or to protect our legal rights
    We retain personal information only as long as necessary for the purposes identified in this policy.

  1. Safeguards
    We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or misuse.

  2. Your Rights
    Under PIPEDA, you have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent
    To exercise these rights, contact us at the details below.

  1. Breach Notification
    If a data breach poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada, as required by law.

  2. Cookies and Tracking
    Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

  3. Changes to This Policy
    We may update this policy periodically. Changes will be posted on this page with an updated effective date.

  4. Contact Us
    If you have questions or concerns about this policy or our privacy practices, contact us:
    Email: info@inhouse-support.com
    Phone: 343-700-2988
    Address: 1492 A Star Top Road, Ottawa, Ontario K1B 3W6

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